Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL ST-JULIEN
Are gift boxes sent immediately after purchase?
Your gift box will be sent immediately after purchase in digital format, allowing the recipient to book their dates at HOTEL ST-JULIEN.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital format and can be given immediately. Our gift boxes allow you to offer a unique stay or a gourmet dinner at our establishment, HOTEL ST-JULIEN.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment, HOTEL ST-JULIEN.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. The box is sent immediately in digital format, allowing the recipient to book their dates at the HOTEL ST-JULIEN establishment.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different loved ones. Each box will be customized according to your wishes, to offer unforgettable moments in Biarritz with HOTEL ST-JULIEN.
How do I create a group fund and invite people?
To create a group gift and offer a stay at HOTEL ST-JULIEN in Biarritz, select the dedicated option during your online purchase. You can then invite participants via email or link sharing to contribute to this unique experience near the Côte des Basques. The lucky recipient will be able to book their dates at the HOTEL ST-JULIEN establishment.
How can I choose the amount for a gift card?
To choose the amount for a gift voucher, you can select from the options available on our website, such as the 'A pied-à-terre in Biarritz' gift box with a free amount or the ANEMA menu for two people at $120, at HOTEL ST-JULIEN.
How can I log in to my account?
To access your account, go to the HOTEL ST-JULIEN login page and enter your email address and password. If you have forgotten the latter, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, click on the cart icon at the top right of the page, then on the 'Empty Cart' button in our official HOTEL ST-JULIEN store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to make your loved ones happy. They will all be included in your order and sent immediately in digital format, allowing your loved ones to book their dates at the HOTEL ST-JULIEN establishment.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at HOTEL ST-JULIEN.
How do I purchase or give a gift box?
To offer an HOTEL ST-JULIEN gift box, select your preferred experience, customize your box with a message, and complete your order. The box is sent immediately in digital format, allowing the recipient to book their dates at the establishment.
Can we give a gift certificate and let the recipient choose the experience?
With a gift box for HOTEL ST-JULIEN, the recipient can choose from our tailor-made experiences, such as a stay in a bright room or a dinner at the ANEMA restaurant, for an unforgettable moment in Biarritz.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can offer a unique stay in the heart of Biarritz with bright rooms and services such as breakfast made of local products, at our establishment HOTEL ST-JULIEN.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours, to assist you in using your gift voucher for HOTEL ST-JULIEN.
Is the gift box customer service reachable by phone?
The customer service of HOTEL ST-JULIEN is reachable by phone from Monday to Friday, 9 AM to 6 PM for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal account. Simply log in with the credentials received at the time of purchase to access all the necessary information. Enjoy your experience at HOTEL ST-JULIEN to the fullest.
Is there an online chat available for questions about gift boxes?
The online chat on our website is available to answer your questions about gift boxes. The opening hours are specified on the contact page of our establishment, HOTEL ST-JULIEN.
Is there a dedicated customer service for gift boxes?
Our customer service team is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form to get information and assistance on how to use your gift voucher at HOTEL ST-JULIEN.
Is there a dedicated FAQ for gift boxes?
In this FAQ, you will find answers to your questions about using your gift box at HOTEL ST-JULIEN. It allows you to book your stay or dinner dates according to your preferences, enjoying the services and unique atmosphere of our establishment in Biarritz.
Is spa access included in my gift box?
Access to the spa is not mentioned in the services included in your gift box. To fully enjoy your stay, you can book additional services at the HOTEL ST-JULIEN.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of an HOTEL ST-JULIEN gift box has access to the same services as other guests, such as breakfast with local products, bright rooms, and the ANEMA restaurant, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find information about the stay at the hotel, the ANEMA restaurant, as well as the included services such as breakfast, in-room amenities, and relaxation areas. Enjoy your experience at HOTEL ST-JULIEN to the fullest.
Is parking included in my gift box?
Parking is not included in your HOTEL ST-JULIEN gift package. It is available upon reservation and subject to availability, with reservation fees applied.
Is breakfast included in my gift box?
Breakfast is not automatically included in the HOTEL ST-JULIEN gift boxes. It consists of local products and homemade creations, and can be added according to the establishment's conditions.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at HOTEL ST-JULIEN will receive special attention, with services such as a breakfast made of local products, bright rooms, and access to facilities like a yoga mat or Terre de Mars bath products.
Is a welcome drink included in my gift box?
Your gift box does not include a welcome drink at HOTEL ST-JULIEN.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort during your stay at the HOTEL ST-JULIEN.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs, with options tailored to each recipient. The gift boxes are available in digital format for immediate sending, allowing your colleagues to book their stay dates at HOTEL ST-JULIEN in Biarritz.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The gift boxes are sent immediately after purchase, and your clients will be able to book their dates at HOTEL ST-JULIEN.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large purchases, with a customized quote based on the ordered volume at HOTEL ST-JULIEN.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, to provide unforgettable moments near the Côte des Basques at our HOTEL ST-JULIEN establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new details. We will update the email address associated with your gift box according to the conditions of the HOTEL ST-JULIEN establishment.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our official website after using your gift box. These reviews help us improve our services at HOTEL ST-JULIEN.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms on our website or directly at the HOTEL ST-JULIEN establishment.
Is there a dress code for the gift box?
For the ANEMA restaurant at HOTEL ST-JULIEN, smart attire is recommended to fully enjoy the gastronomic experience.
From what age can I get a treatment?
The minimum age to receive a treatment at HOTEL ST-JULIEN depends on the establishment's conditions. Our bright rooms and relaxation area offer an ideal setting for a moment of well-being.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the HOTEL ST-JULIEN establishment.
How can one access the hotel from the airport?
To access HOTEL ST-JULIEN from the airport, you can choose to take a taxi or use a car rental service. The hotel also has on-site parking, subject to availability at the time of booking, which makes your stay at HOTEL ST-JULIEN in Biarritz easier.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities at HOTEL ST-JULIEN.
Are pets allowed in the establishment?
The HOTEL ST-JULIEN accommodates pets under specific conditions, subject to availability.
Where can I find the menus?
The menus for the ANEMA restaurant are available directly on the detailed page of the corresponding gift box. The full menu, including appetizer, main course, and dessert, comes with two glasses of wine. The ANEMA restaurant at the HOTEL ST-JULIEN in Biarritz is open only in the evening, except on Tuesdays and Wednesdays.
What are the hours of operation?
The ANEMA restaurant at HOTEL ST-JULIEN is open exclusively in the evening, except on Tuesdays and Wednesdays when it is closed. The opening hours of the hotel and other services can be viewed directly on the establishment's website.
Is there parking available near the establishment?
HOTEL ST-JULIEN has a parking lot within the establishment, subject to availability at the time of booking. Booking fees apply.
What are the delivery methods for gift boxes/vouchers?
The HOTEL ST-JULIEN gift boxes can be sent immediately by email or delivered by mail according to your preference. The recipient can then book their dates directly with the establishment.
Is postal delivery offered?
We offer to send our gift boxes for HOTEL ST-JULIEN by post. The box is sent in digital format immediately, allowing the recipient to book their dates directly with the establishment.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays and gastronomic experiences at HOTEL ST-JULIEN. Additional items are not available for order or delivery.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer a stay or a dinner at HOTEL ST-JULIEN. The digital format is sent immediately, while the physical format is ideal for in-person delivery.
Is the box presented in a neat packaging?
The HOTEL ST-JULIEN gift box is presented in a carefully crafted and elegant packaging, reflecting the charm and refinement of our establishment located in Biarritz.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and send it immediately by email to the person of your choice. The recipient will then be able to book their stay or dinner dates according to their availability at HOTEL ST-JULIEN.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format, allowing the recipient to book their dates at HOTEL ST-JULIEN.
Do you deliver gift boxes internationally?
HOTEL ST-JULIEN gift boxes are available for international delivery, with varying shipping costs and times depending on the destination. Recipients can book their dates directly with the establishment and enjoy unforgettable moments in Biarritz.
What are the delivery times for gift boxes by mail?
The delivery times for our gift boxes by mail are usually 2 to 5 business days. You will receive a confirmation email as soon as your package is sent, with a tracking number to help you locate it. These boxes are available at HOTEL ST-JULIEN.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box for HOTEL ST-JULIEN during your order, and the recipient can book their stay dates according to the establishment's availability.
Is express delivery available?
The sending of your gift box is immediate in digital format. You can thus offer it quickly to your loved ones for a stay at HOTEL ST-JULIEN in Biarritz.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent immediately in digital format, allowing the recipient to book their dates at HOTEL ST-JULIEN.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The digital format is sent immediately and the beneficiary can book their dates at the establishment. Take advantage of this flexibility to offer an unforgettable moment to your loved ones at HOTEL ST-JULIEN.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days. You will receive your gift box in a neat package and ready to give, for an unforgettable moment at HOTEL ST-JULIEN.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at HOTEL ST-JULIEN, your gift box remains valid. You can use it for a new reservation, according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. The rooms at HOTEL ST-JULIEN, filled with natural light, offer a view of the mountain or the ocean, and some have a private outdoor space.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. You will be able to book your dates at HOTEL ST-JULIEN to fully enjoy your stay in Biarritz.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase. The rooms at HOTEL ST-JULIEN offer a view of the mountain or the ocean, and services like breakfast with local products are included.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL ST-JULIEN.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the terms and conditions in effect at HOTEL ST-JULIEN.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability at the time of booking. The exact terms are specified in the general terms and conditions of the HOTEL ST-JULIEN establishment.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. You can use it to book an experience at HOTEL ST-JULIEN, such as a stay or a dinner at the restaurant ANEMA.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For events like Valentine's Day, Christmas, or weddings, HOTEL ST-JULIEN offers special gift boxes to provide unforgettable moments in Biarritz. Discover our custom experiences, such as unique stays or gastronomic menus, to delight your loved ones.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our custom gift boxes for special occasions like birthdays, weddings, or gatherings with friends, with unique experiences at HOTEL ST-JULIEN, Biarritz.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Our gift boxes are official and guaranteed without intermediaries, as we collaborate directly with HOTEL ST-JULIEN to offer you authentic and customizable experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the HOTEL ST-JULIEN gift boxes correspond to those offered on site, such as a complete menu at the ANEMA restaurant or an overnight stay in our bright rooms. The beneficiary can thus fully enjoy the chosen experience, in the soothing setting of our establishment in Biarritz.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the establishment. You can book your dates at HOTEL ST-JULIEN and enjoy the offered services according to availability.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer. The payment terms are specified during the purchase on our official HOTEL ST-JULIEN website.
Is online payment secure?
The online payment for your gift box is secure to ensure the protection of your banking data. You can customize your box according to your wishes and send it immediately in digital format to the lucky recipient, who can then book their dates at the HOTEL ST-JULIEN establishment.
Is payment via group or shared payment possible?
Currently, payment via group or shared funds is not available for HOTEL ST-JULIEN gift boxes. You can pay for your order by credit card, bank transfer, or PayPal according to the options offered during your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at HOTEL ST-JULIEN, allowing you to enjoy an overnight stay or a meal in our iconic establishment in Biarritz.
Is it possible to pay in installments?
Payment in installments is possible according to the ordering conditions offered by the HOTEL ST-JULIEN establishment.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. The lucky recipient can then book their dates at the HOTEL ST-JULIEN establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at HOTEL ST-JULIEN.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made for the HOTEL ST-JULIEN gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account, which allows you to easily find your purchases of gift boxes for HOTEL ST-JULIEN.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your payment, you can use PayPal, Apple Pay, or Google Pay. The HOTEL ST-JULIEN gift boxes in Biarritz are thus quickly and securely accessible.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOTEL ST-JULIEN. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The box is sent immediately in digital format, allowing the recipient to book their dates at the HOTEL ST-JULIEN establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box for HOTEL ST-JULIEN. Simply check its validity and usage in the terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. This box can be used for stays or meals at the restaurant ANEMA of our establishment HOTEL ST-JULIEN.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOTEL ST-JULIEN establishment.
Is it possible to add a personalized message to the gift box?
You can customize your gift box with a message during your order. This message will be added to the box to surprise your loved ones with a unique gesture at HOTEL ST-JULIEN.
Can we add options to your gift box offers?
The available options vary depending on the gift boxes. For example, you can offer a stay with bright rooms and services such as local breakfast, a gourmet menu at the restaurant ANEMA, or amenities like yoga mats and Terre de Mars bath products. All terms are specified at the time of booking at our establishment HOTEL ST-JULIEN.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options to enhance your gift set. You can choose the packaging during your online order for an extra touch of luxury and personalization at HOTEL ST-JULIEN.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your HOTEL ST-JULIEN gift box with a message to mark a special occasion, such as a birthday or wedding, for an unforgettable stay in Biarritz. The HOTEL ST-JULIEN gift box allows you to enjoy bright rooms and a gastronomic restaurant ANEMA, for a unique experience in Nouvelle-Aquitaine.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment HOTEL ST-JULIEN.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate, subject to availability. This duplicate will be sent in digital format so that the lucky recipient can book their dates at the HOTEL ST-JULIEN establishment.
Can partially used gift boxes be refunded?
The HOTEL ST-JULIEN gift boxes, once partially used, cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the purchase conditions. The beneficiary can enjoy the unique gastronomic experience at the restaurant ANEMA or a stay in the heart of Biarritz at our establishment HOTEL ST-JULIEN.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the HOTEL ST-JULIEN gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the conditions specified at the time of purchase. The gift boxes from HOTEL ST-JULIEN allow you to book dates according to the availability and conditions of the establishment.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of the HOTEL ST-JULIEN establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The HOTEL ST-JULIEN gift boxes are non-refundable after purchase, in accordance with our general terms and conditions of sale.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be usable. We recommend checking the establishment's conditions to find out about possible extension options, at our establishment HOTEL ST-JULIEN.
Is a voucher issued if the gift box is not used?
If the gift box is not used, it remains valid for future use. Specific conditions are detailed at the time of purchase, at our establishment HOTEL ST-JULIEN.
How can I redeem the cashback?
The piggy bank is available as a gift voucher to enjoy a stay or a meal at HOTEL ST-JULIEN. To use it, simply book directly with the establishment by presenting the gift voucher. Take advantage of this opportunity to discover the charms of Biarritz in our HOTEL ST-JULIEN.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at HOTEL ST-JULIEN depend on the conditions specified at the time of purchase. Refunds are possible according to these conditions, within the limits of the establishment's availability.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The HOTEL ST-JULIEN gift boxes are neither exchangeable nor refundable once purchased. They allow you to book stays or meals subject to availability and the establishment's conditions.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations made with a gift box. For example, the ANEMA restaurant at HOTEL ST-JULIEN is closed on Tuesdays and Wednesdays and is only open in the evening. Please check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the HOTEL ST-JULIEN establishment. We advise you to book as soon as possible to fully enjoy your stay in Biarritz.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at HOTEL ST-JULIEN.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at HOTEL ST-JULIEN.
Can I use my gift box on the weekend?
The use of your gift box at HOTEL ST-JULIEN on the weekend depends on the establishment's availability. The rooms and the restaurant ANEMA are open to offer you an unforgettable experience, but it is advisable to book in advance to guarantee your stay or dinner.
Can I use my gift box on holidays?
The use of your gift box at HOTEL ST-JULIEN may vary depending on the availability and conditions of the establishment. The restaurant ANEMA is closed on Tuesdays and Wednesdays, and is only open in the evening. Check availability to choose the dates that suit you best.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can book their dates at HOTEL ST-JULIEN.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment HOTEL ST-JULIEN. Parking is available on site, subject to availability at the time of booking, with applicable booking fees.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL ST-JULIEN.
Can I make a reservation by email with my gift box?
Booking by email with your gift box is possible depending on availability and the conditions specified at the time of purchase, at our establishment HOTEL ST-JULIEN.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. Take advantage of this flexibility to tailor your experience to your desires at HOTEL ST-JULIEN.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as a stay or a menu at the ANEMA restaurant. Any additional charges or options, such as parking or reservation fees, are at your own expense. Enjoy your experience at the HOTEL ST-JULIEN.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. This gift voucher allows you to book your dates at the HOTEL ST-JULIEN establishment.
Can my gift box be used all at once?
Your gift box for HOTEL ST-JULIEN can be used in one go, just like the ANEMA menu at the hotel's restaurant. This way, you can fully enjoy your gastronomic experience or your stay in Biarritz.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at HOTEL ST-JULIEN in Biarritz. It allows you to enjoy our bespoke experiences, such as a stay in our bright rooms or a dinner at the ANEMA restaurant.
Is my gift box valid in only one establishment?
Your gift box is valid for a custom experience at HOTEL ST-JULIEN, located in Biarritz near the Côte des Basques. You can enjoy our bright rooms, our ANEMA restaurant, or our terrace with a cocktail bar during the summer period, depending on the gift box chosen. Enjoy your stay at our HOTEL ST-JULIEN establishment.
Is an upgrade possible with an additional fee using my gift box?
An upgrade may be possible depending on availability and may be subject to an additional charge. The rooms at HOTEL ST-JULIEN offer views of the mountain or the ocean, as well as a private outdoor space for some of them.
Can someone else use my gift box?
Your gift box is personal and can only be used by you. You can book your stay or dinner dates according to your preferences at HOTEL ST-JULIEN.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on the services chosen. The terms are specified at the time of booking at our establishment HOTEL ST-JULIEN.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL ST-JULIEN, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. For a peaceful stay just steps away from the Côte des Basques, please check directly with HOTEL ST-JULIEN.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You will be able to choose your stay dates and enjoy the amenities of the HOTEL ST-JULIEN, such as the ANEMA restaurant or the rooms with ocean views. The reservation conditions are specific to each gift voucher, at our establishment HOTEL ST-JULIEN.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and enjoy your stay or gastronomic experience at HOTEL ST-JULIEN.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on the availability at HOTEL ST-JULIEN. You can book your dates with the hotel to enjoy your gift box.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL ST-JULIEN are set according to the conditions of your reservation. Rooms are generally available from 3 PM and must be vacated by 11 AM on the day of departure.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy our ANEMA restaurant, our relaxation area, or even a night in one of our bright rooms with ocean or mountain views, depending on the selected option. Make the most of your experience at HOTEL ST-JULIEN.
What is the difference between a gift box and a free amount voucher?
A gift box from HOTEL ST-JULIEN offers you a choice among predefined experiences, such as an overnight stay or a meal, while a voucher with a free amount allows you to pay for a service up to the chosen amount, for a customized stay or dinner.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can notably offer a stay with breakfast, a menu at the ANEMA restaurant, or a free amount for a custom stay at the HOTEL ST-JULIEN.
How do I use a gift box during booking?
To use your gift box at HOTEL ST-JULIEN, the beneficiary can book their dates directly with the establishment by mentioning the unique code provided. The box is valid for a stay or a menu at the restaurant ANEMA, depending on the option chosen, and can be used in one go.
Can the gift box be transferred to a third party?
The HOTEL ST-JULIEN gift box can be given to a third party by indicating this during the order or by customizing it with all your wishes.
Can the validity of a gift box be extended or renewed?
The validity of an HOTEL ST-JULIEN gift box cannot be extended or renewed according to the general terms of sale. The validity date is indicated on the box and cannot be changed.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions at our establishment, HOTEL ST-JULIEN.
What is the validity period of a gift box?
The validity period of a HOTEL ST-JULIEN gift box is generally 1 to 3 years depending on the establishment. To know the exact duration, please refer to the conditions of the chosen establishment.
Are children allowed?
HOTEL ST-JULIEN welcomes children in its bright and modern rooms, offering an ideal setting for a family stay in Biarritz. Common areas, such as the lounge and terrace, allow everyone to enjoy a moment of relaxation. Take advantage of this discreet address just steps away from the Côte des Basques, HOTEL ST-JULIEN.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the gift box beneficiary does not spend the entire value, the remaining balance is lost. In case of exceeding the value, an additional payment will be required, according to the conditions of the HOTEL ST-JULIEN establishment.
Is the spa access private?
Access to the spa is not mentioned among the services offered by HOTEL ST-JULIEN. However, to make the most of your stay, you can enjoy bright rooms and a gourmet restaurant, all just steps away from the Côte des Basques.
What types of gift boxes do you offer?
We offer gift boxes for stays at HOTEL ST-JULIEN in Biarritz, gastronomic experiences at the restaurant ANEMA, or moments of relaxation near the Côte des Basques. These boxes include services such as breakfast with local products, bright rooms with mountain or ocean views, and amenities like yoga mats and Terre de Mars bath products. These options vary according to the preferences and desires of your loved ones, with the possibility of choosing a free amount for a unique stay in the heart of Biarritz, at our establishment HOTEL ST-JULIEN.